User support

​HDO's operating and user-support is the recipient of all kinds of requests and incidents related to user equipment in the health services that is connected to the Norwegian Emergency Network. The service is organised in three levels:

• 1.-line support; Reception, registration and follow up of all user requests
• 2.-line support; Escalation points for Service Desk which comprise general problem solving, infrastructure and peripheral equipment
• 3.-line support; Escalation of problems which involves 3rd. parties and/or involves other services
  

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